Gambling is entertainment. At Bones88, we believe it should stay that way. This page explains the tools, policies, and resources we have built into our platform to help Malaysian players stay in control of their gambling — and where to find professional support if things become difficult.
Responsible gambling is not just a compliance requirement for us — it is a core part of how we operate. If you are struggling with your gambling, please reach out for help. Our support team is available 24 hours a day, 7 days a week.
Bones88 is strictly for adults aged 21 and above. Age verification is enforced at registration and throughout your account lifetime.
If gambling is affecting your life or the life of someone you care about, please reach out now. Talian Kasih: 15999 (Malaysia, free 24/7) | Befrienders KL: 03-7627 2929 (24/7 emotional support) | GamCare (international online support — text-only reference) | Or contact our support team at [email protected]
These tools are built into every Bones88 account. You do not need to explain yourself or justify using them — they are there for you, whenever you need them, without stigma.
Set a maximum amount you can deposit within any daily, weekly, or monthly period. Once your limit is reached, no further deposits will be accepted until the period resets. Limit reductions take effect immediately. Increases require a 24-hour cooling-off period before they apply — giving you time to reconsider.
Available NowSet a ceiling on how much you are willing to lose within a defined period. When you reach your loss limit, gameplay on your account will be paused for the remainder of that period. This tool is particularly useful for players who want a hard financial boundary independent of how much they have deposited.
Available NowDecide how long you want each gambling session to last. When your session limit is reached, you will receive a notification and be offered the option to log out or continue. Keeping sessions time-bounded is one of the most effective ways to prevent gambling from consuming more of your day than intended.
Available NowEnable periodic on-screen reminders that show you how long your current session has been running, how much you have spent, and what your net position is for the session. These prompts appear at the interval you select — every 15, 30, or 60 minutes — and give you an honest moment of reflection without interrupting your game.
Available NowRequest a temporary break from gambling — from 24 hours up to 90 days. During a cooling-off period, your account remains open and you can still view your balance and transaction history, but all betting and casino functionality is disabled. At the end of the period, access is restored automatically unless you choose to extend it.
Contact SupportIf you feel that gambling is becoming a problem and you need to stop altogether, self-exclusion is the strongest tool available. You can request exclusion for 6 months, 1 year, 3 years, or permanently. During the exclusion period, your account is fully suspended and cannot be reopened. This decision is irrevocable for the duration chosen.
Contact SupportProblem gambling rarely announces itself all at once. It typically develops gradually, and the early signals are easy to rationalise or dismiss. Being honest with yourself about these patterns is the first step to staying in control.
Placing larger bets to recover money lost in a previous session, or feeling compelled to "get back to even" before you stop. This pattern accelerates losses and is one of the clearest early indicators of problem gambling behaviour.
Spending money on gambling that was designated for rent, utilities, food, or other essential expenses. If gambling is competing with your financial obligations, it has moved beyond entertainment.
Hiding how much you have spent or how often you are gambling from family members, partners, or friends. Concealment of gambling activity from people who care about you is a significant warning sign.
Finding it difficult or impossible to stop gambling once you have started, even when you intended to play for only a short period. If the platform's closing time or your own intention to stop does not feel like enough, consider using our session or cooling-off tools.
Using gambling to cope with stress, anxiety, loneliness, depression, or difficult life events. Gambling can temporarily mask emotional distress but does not resolve it, and relying on it as an emotional coping mechanism increases the risk of dependency.
Missing work, neglecting family, or withdrawing from social activities because of gambling. When gambling begins to displace important parts of your life, professional help should be sought without delay.
Answer the questions below honestly. This is for your own reflection — there are no right answers and your responses are not recorded by Bones88.
Bones88 takes responsible gambling seriously as an operational and ethical obligation — not simply as a licensing requirement. We believe that a platform that genuinely looks after its players builds deeper, longer-lasting trust than one that prioritises short-term revenue over player welfare.
Our approach to responsible gambling is built around three principles: prevention through accessible control tools and clear information, detection through proactive monitoring of account activity for patterns that may indicate a gambling problem, and support through direct access to our team and to professional external resources.
We actively monitor for indicators of problem gambling — unusual session lengths, repeated large deposits following losses, and escalating bet sizes — and our team is trained to reach out proactively where we observe concerning patterns. You may also reach out to us at any time without waiting for us to contact you.
If you or someone you know needs support beyond what Bones88 can provide directly, these professional resources are available to Malaysian players and their families. All listings below are text-only references — Bones88 does not have commercial relationships with any of these organisations.
Malaysia's national social welfare helpline, operated under the Ministry of Women, Family and Community Development. Talian Kasih provides confidential counselling and referral services for individuals facing social, emotional, and addiction-related difficulties, including problem gambling.
Free of charge. Available 24 hours a day, 7 days a week. Calls from within Malaysia only.
Befrienders KL provides a confidential and non-judgmental listening service for anyone experiencing emotional distress, including those struggling with addictive behaviours such as problem gambling. Trained volunteer listeners are available around the clock.
Available 24 hours a day. Also serves callers from Penang, Johor Bahru, and other major Malaysian cities via regional Befrienders chapters.
GamCare is a leading international provider of information, advice, and support for anyone affected by problem gambling. Their online forum and chat support services are accessible globally and offer a structured approach to understanding and managing gambling-related harm.
Online resources and chat support available. International users including Malaysian residents may access self-help tools via their website.
Gamblers Anonymous (GA) is a fellowship of men and women who share their experience, strength, and hope with each other in order to solve their common problem with gambling. GA meetings are held regularly in Kuala Lumpur and other major Malaysian cities. Attendance is free and anonymous.
In-person meetings held in KL, Penang, and Johor Bahru. Online meetings also available for members in Shah Alam, Petaling Jaya, and other locations.
The National Anti-Drug Agency (Agensi Anti Dadah Kebangsaan) provides rehabilitation and counselling services for addiction-related issues in Malaysia, including behavioural addictions. AADK operates rehabilitation centres and counselling services accessible across all Malaysian states.
Available during office hours. In-person counselling referrals available at state-level AADK offices nationwide.
Our in-house support team can activate responsible gambling tools on your behalf, discuss options with you confidentially, or help you initiate a self-exclusion. While our team is not a substitute for professional counselling, we are your first point of contact for platform-level action.
Available 24 hours a day, 7 days a week. Live chat accessible via the platform. All communications treated in strict confidence.
Minimum Age Requirement
Bones88 enforces a strict minimum age of 21 years for all account holders. This is non-negotiable. No one under the age of 21 may register, deposit, bet, or access any gambling feature on the platform.
Age is verified at the point of registration through date-of-birth declaration. For any withdrawal request, and at any other point where Bones88 deems it necessary, we will request identity documents — including a valid Malaysian MyKad or passport — to confirm that you meet the 21+ requirement.
If you share a device with younger family members: we strongly recommend that you log out fully after each session, do not save your login credentials in your browser, and consider using device-level PIN or biometric locks to prevent accidental or unauthorised access.
At Bones88, we want you to enjoy our platform on your own terms — with full control over how you spend your time and money. If you have questions about any of our responsible gambling tools, our team is here around the clock.
For entertainment purposes only. Bones88 is strictly for players aged 21 and above. Play responsibly.